Satisfaction of patients to dental care received in a hospital in Lima

Authors

  • Jefferson Jonathan Lara-Alvarez
  • Rocío Victoria Hermoza-Moquillaza
  • César Arellano-Sacramento

DOI:

https://doi.org/10.20453/reh.v30i3.3817

Abstract

Objective: To determine the satisfaction of patients who received a dental service in a hospital in Lima. Mate- rial and methods: The study was observational, cross-sectional and descriptive. The sample consisted of 702 patients. The modified SERVQUAL instrument was used to determine patient satisfaction. Patients older than or equal to 18 years of age with the right to be treated who attended the dental area were included. Results: The frequency of dissatisfied patients was 88.6%, being 622 of 702 (p = 0.000). Dissatisfaction was greater in pa- tients aged between 35-49 years with 34.5% and in patients who went to diagnosis with 30.9%; being statistically significant in these cases. Conclusions: Most patients who received care in the dental service were dissatisfied with the care.

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Published

2020-10-28

How to Cite

1.
Lara-Alvarez JJ, Hermoza-Moquillaza RV, Arellano-Sacramento C. Satisfaction of patients to dental care received in a hospital in Lima. Rev Estomatol Herediana [Internet]. 2020 Oct. 28 [cited 2024 Dec. 22];30(3):145-52. Available from: http://44.198.254.164/index.php/REH/article/view/3817

Issue

Vol. 30 No. 3 (2020): July - September

Section

ARTICLE

License

The authors retain the copyright and cede to the journal the right of first publication, with the work registered with the Creative Commons License, which allows third parties to use what is published as long as they mention the authorship of the work, and to the first publication in this journal.

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